Privacy Policy

1. Overview

ListHeal ("we", "our", or "us") provides a catalog optimization and feed readiness app for Shopify merchants. This Privacy Policy explains how information is collected, used, and protected when you install or use ListHeal on your Shopify store.

2. Information We Collect

ListHeal is exclusively a catalog management tool. We collect only the data necessary to audit and optimize your product listings:

• Store Details: Your Shopify store myshopify domain, store name, and installed access token.
• Product Catalog Metadata: Product titles, descriptions, vendor, product types, tags, variants, SKUs, barcodes, image URLs, alt text, and SEO meta tags.

No Customer PII: ListHeal does NOT collect, access, store, or process any customer personal data, customer names, email addresses, phone numbers, shipping addresses, or credit card/payment details.

3. How We Use Your Data

The catalog information collected is strictly used to:

• Perform catalog health scans and calculate health and feed readiness scores.
• Identify missing attributes (e.g. barcodes, categories, alt text, meta descriptions).
• Apply merchant-approved fixes directly back to your Shopify catalog via the Shopify GraphQL Admin API.
• Maintain an audit log and fix history so you can undo changes if needed.

4. Data Retention and Deletion (GDPR & CCPA Compliance)

We retain catalog metadata only while the app is actively installed on your store. When you uninstall ListHeal, we receive Shopify's mandatory app/uninstalled and shop/redact webhooks. All catalog snapshots, issues, and store session tokens are completely and permanently purged within 48 hours of uninstallation.

5. Data Security

All data in transit is encrypted using standard HTTPS/TLS protocols. Access to Shopify's APIs is authenticated using session tokens and encrypted OAuth secrets.

6. Contact Us

If you have any questions about this Privacy Policy or wish to request data verification, please reach out to:
Email: support@listheal.com